Privacy Policy

Last updated: October 2026

Hwealth ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or place an order with us, how we use it, and the choices you have.

Information We Collect

  • Details you give us: your name, phone number, email address, billing address and delivery address when you place an order, create an account or contact us.
  • Order details: the products you buy, order value, delivery status and any messages you send us about an order.
  • Payment information: payments are processed by our payment partners. We do not store your full card number, CVV, UPI PIN or net banking password.
  • Device and usage information: IP address, browser type, pages viewed and similar data collected through cookies when you browse our website.

How We Use Your Information

  • To process, pack and deliver your orders.
  • To send order confirmations, delivery updates and replies to your questions.
  • To handle returns, refunds and complaints.
  • To improve our website, products and service.
  • To send offers and updates by email, SMS or WhatsApp, only where you have agreed to receive them. You can opt out at any time.
  • To prevent fraud and to meet our legal and tax obligations.

Who We Share It With

We do not sell your personal information. We share it only with those who help us run our business, and only as much as they need:

  • Courier and logistics partners, to deliver your order.
  • Payment gateways, to process your payment.
  • Our website platform (Shopify) and service providers for email, SMS, analytics and customer support.
  • Government or legal authorities, when the law requires it.

Cookies

Our website uses cookies to keep items in your cart, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.

How Long We Keep Your Information

We keep your information for as long as needed to fulfil your orders and to meet legal, tax and accounting requirements. After that, we delete it or make it anonymous.

How We Protect Your Information

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections and restricted access. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Rights

You may ask us to:

  • Give you a copy of the personal information we hold about you.
  • Correct information that is wrong or out of date.
  • Delete your information, where we are not required by law to keep it.
  • Stop sending you marketing messages.

To make a request, write to us at info.hwealth@gmail.com. We will respond within a reasonable time.

Children

Our website is meant for adults. We do not knowingly collect personal information from anyone under 18 years of age.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Grievance Officer

If you have a concern or complaint about how your information is handled, you may contact our Grievance Officer:

Contact Us

If you have any questions about this policy, please contact us: