Shipping Policy

Last updated: October 2026

This Shipping Policy explains how and when Hwealth delivers your order.

Where We Deliver

We deliver across India to all pin codes served by our courier partners. At present we do not ship outside India. If your pin code is not serviceable, we will contact you and refund your order in full.

Order Processing Time

  • Orders are packed and dispatched within [1 TO 3 BUSINESS DAYS] of order confirmation.
  • Some products are freshly prepared after you order, so dispatch may take a little longer. Where this applies, it is mentioned on the product page.
  • Orders placed on Sundays or public holidays are processed on the next business day.

Delivery Time

  • Delhi NCR: [2 TO 4 BUSINESS DAYS] after dispatch.
  • Metro cities: [3 TO 6 BUSINESS DAYS] after dispatch.
  • Rest of India: [5 TO 9 BUSINESS DAYS] after dispatch.

These are estimates, not guarantees. Delivery can take longer during festivals, sales, bad weather, strikes or other situations outside our control.

Shipping Charges

  • Free shipping on prepaid orders above [₹ AMOUNT].
  • A shipping charge of [₹ AMOUNT] applies to orders below this value.
  • Cash on Delivery orders carry an extra handling fee of [₹ AMOUNT]. [REMOVE THIS LINE IF COD IS NOT OFFERED OR HAS NO FEE]

The exact shipping charge for your order is shown at checkout before you pay.

Order Tracking

Once your order is dispatched, we send you a tracking link by email, SMS or WhatsApp. Tracking details can take up to 24 hours to become active.

Delivery Address

  • Please check your address, pin code and phone number carefully before placing the order.
  • To change the address, contact us before the order is dispatched. We cannot change it after dispatch.
  • We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.

Delivery Attempts

Our courier partner will usually make up to [3] delivery attempts. If the order cannot be delivered and comes back to us, please see our Return and Refund Policy for what happens next.

Damaged or Tampered Packages

If the outer package looks damaged, opened or tampered with, please do not accept it, or note the damage with the delivery person and take photos. Contact us within [48 HOURS] of delivery and we will help you with a replacement or refund as per our Return and Refund Policy.

Storage After Delivery

Our products are packed to stay fresh in transit. After delivery, please store them as advised on the pack: in a cool, dry place away from direct sunlight, with the lid tightly closed.

Delays

If your order has not arrived within the estimated time, write to us at info.hwealth@gmail.com with your order number and we will check with the courier and update you.

Contact Us

If you have any questions about this policy, please contact us: