Retun & Refund Policy

Last updated: October 2026

At Hwealth, every jar of ghee and every box of laddus is packed with care. Because our products are food items, we cannot accept returns once an order has been delivered, except in the cases explained below.

When You Can Ask for a Replacement or Refund

We will replace the product or refund you if:

  • The product arrived damaged, broken or leaking.
  • You received the wrong product or the wrong quantity.
  • The product was past its "best before" date when it reached you.
  • The seal was open or tampered with on delivery.
  • There is a genuine quality issue with the product.

How to Raise a Request

  1. Contact us within [48 HOURS] of delivery at info.hwealth@gmail.com or +91 79823 04447.
  2. Share your order number, a short description of the problem, and clear photos or a short video of the product and the outer package. An unboxing video helps us resolve your request faster.
  3. Please keep the product and its original packaging until your request is resolved. We may arrange a pickup in some cases.

We review every request within [2 BUSINESS DAYS] and will let you know the outcome by email or phone.

When We Cannot Accept a Return

  • The request is raised after [48 HOURS] of delivery.
  • The product has been opened, used or partly consumed, unless there is a quality issue.
  • You changed your mind, or did not like the taste, colour, texture or aroma. Small batch products vary naturally.
  • The product was damaged because it was not stored as advised on the pack.
  • The delivery failed because of a wrong address or because no one was available to receive it.

Replacement

If your request is approved, we will send a replacement at no extra cost. If the product is out of stock, we will offer you a refund instead.

Refunds

  • Approved refunds are made to your original payment method.
  • Refunds are started within [2 BUSINESS DAYS] of approval. It may take [5 TO 7 BUSINESS DAYS] for the amount to show in your account, depending on your bank or payment provider.
  • For Cash on Delivery orders, we will ask for your bank account or UPI details to send the refund.

Order Cancellation

  • You can cancel an order before it is dispatched by writing to info.hwealth@gmail.com with your order number. A full refund will be made for prepaid orders.
  • Once an order is dispatched, it cannot be cancelled.

Refused or Undelivered Orders

If a prepaid order is refused at the door or comes back to us because it could not be delivered, we may deduct the shipping cost for both directions before refunding the balance. Food items that come back to us cannot be resold.

Contact Us

If you have any questions about this policy, please contact us: